Frequently Asked Questions

On Stem&Bezel we’re very aware of all the dangers of buying watches online. That’s why we pay special attention to the watches we source, where most of our watches are serviced by a professional watchmaker. You will get 3 months of mechanical guarantee that covers any defect on the movement or malfunctions. This guarantee will NOT cover: water damage, bad usage of the watch functions, damage from fall or hits.

Disclaimer: as the watches we’re sourcing are usually 30 years and older, we do not recommend to expose them to water. If you decide to do it, it will be your responsability.

We don’t want you to have a watch that you don’t love, that’s it. So you will have three full days since day of delivery to return your watch, no questions asked. How do you return it? Simple: contact our staff sending an email to info@stemandbezel.com and our team will guide you through the process.

Disclaimer: shipping and handling costs won’t be refunded. Shipping costs from returns are buyer’s responsibility.

REFUNDS AND RETURNS OUTSIDE THE EUROPEAN UNION ARE NOT ACCEPTED.

You just bought your watch and now it’s time for us to ship it to its new home! We will ship worldwide with UPS Express and insure all of the packages. The watch should get to you in 24-72h. You will receive a tracking number so you can check the delivery date.

Currently, you can use PayPal, Credit/Debit cards through PayPal or bank wire. All of those, of course, are 100% safe payment methods so that our customers are always protected.
We usually take between 24/28h to dispatch your purchase and ship it. If you, for whatever reason, have changed your mind, please, email us at info@stemandbezel as soon as possible to cancel your order. Any order alredy shipped, won’t be eligible for any cancelations.

Either you want to inquire about a watch or simply have a talk with us, we will be more than happy to provide you with everything you might need. You can find us on instagram: @stemandbezel, or you can email us at info@stemandbezel.com

We will get back to you as soon as possible!

At Stem & Bezel we source mostly mechanical watches, this means that you won’t need to change the battery any time! Because it doesn’t have one! If you have any doubt about all the watch types, please, click on here to check our article!

At Stem & Bezel, we take honesty very seriously. We handpick our watches and examine them to guarantee their authenticity through a long inspection process. So, you can be certain that your watch is full authentic and original, unless stated otherwise on the description of the product. Having said that, buy with confidence!

If you would like to purchase a watch that isn’t for sale in our site, our team will be more than happy to help you find your desired watch. Just contact us!